Privacy Policy

1. Introduction

Welcome to Bharosa Lab (“Where Trust Makes Life Easier”). We value your trust and are committed to safeguarding your personal and medical diagnostic data. This Privacy Policy outlines our standards for collecting, managing, and securing information across our mobile applications, web portals, and diagnostic booking channels.

2. Information We Collect

• Personal Identification: Name, contact phone/WhatsApp, age, and gender to identify patients and coordinate sample collection.
• Address & Location Data: Explicit address and approximate GPS coordinates provided solely to facilitate phlebotomist visits for home sample collection.
• Diagnostic Test Data: Booked test names, requested dates, and digital laboratory test reports uploaded by authorized partner laboratories.
• Professional Practitioner Data: Qualifications, specialization, and contact details for registered participating doctors and lab partners.

3. Purpose and Use of Data

Collected data is processed strictly for the following functional purposes:

• Routing test bookings and sample collection requests to selected partner laboratories and trained collection personnel.
• Delivering verified digital PDF diagnostic reports to the patient's authenticated account.
• Enabling secure tele-consultation between patients and participating healthcare professionals.
• Communicating operational status updates via SMS, push notifications, or WhatsApp.

4. Confidentiality & Security

Bharosa Lab does not sell, lease, or monetize personal health information to third-party advertisers. All diagnostic records are accessible strictly to authorized partner laboratories fulfilling the test, consulting doctors assigned by the patient, and the patient themselves. We implement encrypted data transit and modern access controls to protect against unauthorized data disclosure.

5. Account Deletion & Rights

Users retain the right to request deletion of their account profile and personal data at any time. Requests can be submitted via the contact channels on our website or by contacting support at 03141811158. Identifiable medical reports are purged from active indexing within standard retention limits, barring mandatory statutory auditing records.

6. Contact Information

For questions or privacy concerns regarding this policy, please contact our administrative team at 03141811158 or through our official contact page.